Contact Centre
Customer Service Excellence
Our Contact Centre is more than just a helpline. It’s the frontline of our customer interaction, where we ensure every call is handled with the utmost professionalism and courtesy. Our trained representatives are equipped to provide comprehensive support, answer queries, and resolve issues efficiently.
24/7 Availability
Understanding the critical nature of your operations, our contact centre is available around the clock, ready to assist you whenever you need us. Our goal is to provide seamless support, ensuring there’s always someone on hand to help you or your clients.
Integrated Technology
Utilizing the newest communication offerings, our contact centre offers a variety of contact methods including phone, email, and live chat. Our Amazon Connect solution allows for effective communication and our skilled and competent team members offer swift resolution of any issues, enhancing overall customer satisfaction.
National Coverage
Amtek proudly offers comprehensive national installation and maintenance services, anchored by our teams in key Australian cities: Melbourne, Sydney, Brisbane, Adelaide, and Perth.
Our expansive network, comprising of dedicated sub-contractors, amplifies our reach, extending our services across New Zealand and into remote regions of Australia.
This extensive coverage ensures that we are always where you need us, providing unparalleled support and service.
Our Services
We provide a comprehensive suite of services, delivering complete solutions tailored to meet a diverse range of needs.
Installations
Amtek has developed a reputation for service ‘above and beyond’, taking on and rolling out projects and systems that others couldn’t or wouldn’t.
Maintenance
We provide 24 x 7 maintenance services to support your equipment including Computer/Networking, Electronics, Electromechanical, Electrical & Mechanical.
Repair Centre
We offer our customers component level repair of their equipment and we source parts locally, nationally and internationally from our trusted suppliers.
Support Services
Our Service Delivery Coordinators, Business Analysts, and Project Managers can achieve successful project outcomes for our clients.
Join Amtek for a new and exciting challenge!
We offer careers in Technical Services, Component Repair, Customer Service, Business Analytics, Stock Control, Information Technology, Helpdesk Support & Corporate Services
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